Last update: 14.06.2023
Highlight Media Limited values your trust in our services. We encourage you to carefully read this Refund Policy before placing an order, as it outlines your rights concerning the services you receive.
We assure all our users the right to a refund if the provided services do not meet the expected quality as described.
We aim to ensure that your rights are safeguarded with utmost care and attention while using Highlight Media Limited's services. Every refund request is processed diligently and efficiently.
Customers who have paid for Highlight Media Limited's services have the opportunity to receive a refund according to the rules outlined below.
To be eligible for a refund, the customer must fulfill all requirements; otherwise, Highlight Media Limited may decline the refund request.
Highlight Media Limited is committed to supporting customers in the event of any disputes regarding refund requests.
This Refund Policy applies to payments for Highlight Media Limited services and customers' funds.
Customers have the right to request a refund within two weeks from the day of purchase.
Refund requests can be submitted via email at [email protected] or by phone.
For security purposes, Highlight Media Limited may request information to help identify the customer, such as email address, phone number, first and last name, current address, the reason for the refund request, and/or any other information that may serve as evidence of an incorrect transaction on the customer's bank account.
Highlight Media Limited processes customer requests as promptly as possible. Response time varies depending on the specific refund request reasons. Nonetheless, Highlight Media Limited will contact the customer with information about the reimbursement of funds in accordance with our policy timeframes.
A refund can be authorized or declined only after Highlight Media Limited has thoroughly verified the provided data.
If a customer decides to discontinue using the provided services, they must unsubscribe to avoid being charged again.
REQUESTING A REFUND
Customers can request a refund or receive assistance regarding Highlight Media Limited purchases by contacting [email protected] or calling the phone number listed on the website.
In the email subject line, the customer should write 'Refund Request'.
The original payment method used by the customer will be used for the refund.
The refund amount must not exceed the transaction amount.
Only the second charge is refundable, as the client makes the first payment independently after acknowledging the rules listed on this website. The client confirms these rules by checking the appropriate boxes before making the first payment.
Highlight Media Limited reserves the right to approve only a partial refund if services were already provided to the customer. The refund amount is determined based on the reason for the refund request and with thorough consideration.
Highlight Media Limited will contact the customer to request additional information (if necessary) within fourteen days of receiving the refund request. The customer must provide the requested information within fourteen days of being contacted.
A final decision regarding the refund will be made, and the customer will be notified by email:
• within five days of receiving the last requested additional information;
• within five days of receiving the refund request if no additional information is requested.
In certain cases, a refund may be issued without the customer's consent.
If the refund is approved, Highlight Media Limited will process it within ten business days without delay.
A refund cannot be approved if:
• The refund timeframe has passed;
• The customer declines to provide the necessary information to Highlight Media Limited.
Customers are expected to contact the service provider to resolve any issues related to transactions on their bank account before requesting a chargeback.
If the customer initiates a chargeback, Highlight Media Limited will conduct an investigation and may request additional information from the issuing bank.
Once a chargeback has been filed, the customer is no longer eligible for a refund.
Requesting a refund does not guarantee its approval.
Any additional fees incurred while processing a refund are the customer's responsibility.
Highlight Media Limited may modify the Refund Policy's Terms and Conditions in response to legislative changes or as deemed necessary. Customers should periodically review this page for updates.
If a customer cannot accept the updated Refund Policy, they must discontinue using Highlight Media Limited's services and exit the website. The new Refund Policy applies to the customer's use of services if they make a new purchase on the website after the policy update.
Highlight Media Limited is not responsible for any losses (direct, indirect, special, incidental) or damages of any kind, including, without limitation, lost profits or revenues, directly or indirectly related to the use of Highlight Media Limited's services, refund processing amount, or processing time.